POLICIES AND PROCEDURES
*All-in-One Academics is a dba of SJG Professional Communications
1. All tutors and instructors who represent All-in-One Academics have exhibited academic excellence and have at least two years of tutoring experience.
2. You will be assigned an academic consultant whose aptitudes suit the needs you describe to us. That representative will handle all of the student’s needs with the support of the All-in-One Academics team. If, however, the academic consultant and the student do not have a positive connection or some other reason exists, the student may request a different representative.
a. The consultant and the student will meet at a mutually agreeable time and location for a minimum of one hour per visit. For arranged packages stipulating a total number of hours per payment, the consultant will track the hours and inform the family as to the end of the agreed upon total hours paid. Additional hours may be purchased at the consultant’s individual rate.
b. If the student requests a period of time in excess of one hour, that amount of time will be reserved for the student. The student’s parents will be billed for the time reserved if the parents or the student do not contact the consultant or Jamil Driscoll by phone (432-528-7105) or email at least 24 hours prior to the commencement of the meeting.
c. Substantial consultations regarding student progress or tutoring will be billed at the consultants’ hourly rate.
d. Consultants will exert maximum effort to arrive promptly at the scheduled time. However, traffic may delay the tutor’s arrival from time to time. Any loss of time on the front end will be made up at the back end of the session, if at all possible, or later, if scheduling does not permit this at the particular session.
e. For cancellations excluding the period of final exams, the student must cancel by email or telephone at least 24 hours prior to the scheduled session to avoid being charged for the entire scheduled time.
f. For cancellations during final exams, the student must cancel by email or telephone at least 48 hours prior to the scheduled session to avoid being charged for the entire scheduled time.
4. Billing and Payment:
a. Online payments are either stipulated as full amounts or deposits. Remaining balances will be issued following our standard billing procedures. Bills will be mailed and emailed out on or around the 3rd and 18th of each month or by the start date of a scheduled course.
b. Bills are current through the date of billing, and any payments received after the bills have been mailed out will be reflected on the next invoice.
c. If there is any confusion about billing, please do not hesitate to call Rachelle Bart at (469) 222-5601 (Fax: 713-583-2998).
d. Payment is due upon receipt of the bill.
e. Bills that are more than one month overdue will be assessed a $50 late fee for each following biweekly billing cycle. Prompt payment is necessary because contracted employees are paid immediately on the date their services are billed.
f. There will be a $50 fee for returned checks.
g. Please address all checks to All-in-One Academics.